Telecom Business Hub

Overcome your fear with Rock’n Ropes

admin — Mon, 05 Jul 2010 06:10:42 +0000

Rock‘n Ropes in Taupo has different outdoor adventure options to choose from, depending on your nerves and energy, ranging from the giant trapeze to the 12.5 metre high two wire bridge.

Headed up by Glen Abel and his team, Rock’n Ropes are always on the go taking groups out daily on different adventure courses. With being such a hands on team, it means their reception isn’t always manned. But with the Telecom SmartCall service all calls made to your office phone will ring on both your landline and your mobile phone at the same time. So you can choose where and how you want to answer it. Once you’ve answered the call on one phone, the other phone will immediately stop ringing. So with Telecom’s SmartCall Glenn no longer has to remember to divert his office number to his mobile when he’s outdoors swinging from his giant swing, and has peace-of-mind that he will not miss potential bookings as SmartCall can direct his business line to his mobile.

Driving business from home

admin — Mon, 05 Jul 2010 05:59:22 +0000

Pasifika Trading Limited is a specialised export company, exporting high quality foods to the hospitality industry including hotels, resorts, airline catering kitchens and wholesalers throughout the Pacific region.
With thousands of product lines available, they are continually sourcing a variety of new and exciting products for their customers. As an export company, Pasifika’s customers really appreciate the online ordering system, which enables them to place orders, view statements and print shipping documentation 24/7, making the process of importing easier. Mike Massey, the owner of Pasifika, relies on his Telecom Business Broadband connection to keep his home office connected with his high profile offshore customers.

Facebook and twitter winning over customers and sales

admin — Mon, 05 Jul 2010 05:55:14 +0000

The Wine vault, a specialist wine store in Auckland, is using social media tools like facebook and twitter to complement their in-store one to one sales approach. They pride themselves on offering outstanding service and advice, not only with their customers but their suppliers too. They’ve established many relationships with New Zealand wineries, and much of that engagement occurs through social media.

See how Jayson Bryant at the Wine Vault is driving customer service and success with social media.

TrouserTrout’s booming business

admin — Mon, 05 Jul 2010 05:51:03 +0000

Whakatane based TrouserTrout are very passionate about the hunting and fishing way-of-life. As well as wanting to expand their business, they’re committed to introducing Kiwis and overseas visitors to the outdoor lifestyle. See how they’ve grown their unique business model significantly by building and managing their own website using Telecom’s Easysite tool. Thanks to Telecom’s Easysite tool, Trousertrout are now able to promote their business around the world, and as a result have experienced a dramatic increase in bookings.

Business advice from the gods

admin — Mon, 17 May 2010 23:15:52 +0000

Bill Payne is a business executive, entrepreneur and “angel investor” (investor/mentor in to start-up companies) and has worked closely with The ICEHOUSE to fund many successful start up businesses. Learn from Bill’s experience into what investors really want to know when looking to invest their money.

Drive your business forward

admin — Mon, 17 May 2010 23:13:43 +0000

Rod Drury, Chief Executive / Executive Director of Xero, knows after successfully launching Xero in NZ the importance of taking small steps to get in the game. Learn from Rod as he shares his advice on how to drive your business forward.

Business advice from The ICEHOUSE CEO

admin — Mon, 17 May 2010 23:10:00 +0000

Andrew Hamilton, The ICEHOUSE CEO, believes that businesses are optimistic but must also remain realistic through 2010. Learn from Andy as he shares tips on what he believes businesses should focus on for ensure growth through 2010.

The ICEHOUSE changing the world

admin — Mon, 17 May 2010 23:06:35 +0000

The ICEHOUSE is a business growth centre that includes: business growth programmes for small and medium enterprises – a business incubator for start-ups; and New Zealand’s largest group of Angel Investors. It is a collaborative partnership between the University of Auckland Business School, The Boston Consulting Group, Telecom and Gen-i, Ernst & Young, HP and Microsoft – has launched 75 technology companies and has raised $50 million for them through its angel-investor network.

Award winning business service

admin — Mon, 17 May 2010 04:19:54 +0000

See how our NZ based dedicated business support team can help you.

The 126 team answers most calls within 20 seconds, which means no long waits and a real person to talk to quickly.
126 is the best in the industry and one of the top three call centres in New Zealand* for customers response.
They’ll get things sorted, in fact eight out of ten enquiries from business customers are resolved in the first call*

Call 126 free of charge
Email Business@telecom.co.nz

*126-Winners of the Industry Award for Telecommunications and Internet Services Sector and Siler Award for Customer Services in New Zealand, CRM Contact Centre Awards in 2008.
*89% of our calls to 126 in November 2008 were resolved in first contact.

How to stay organised with your mobile calendar

admin — Wed, 05 May 2010 05:40:27 +0000

Things getting a little disorganised? Your phone is your friend! Use the calendar on your mobile to stay up to date and on time…Telecom’s Joseph Sanders explains.

Want to learn more? Call our Business Solutions Team FREE on 126